FAQ
THE BASICS
What are your delivery options?
We offer a range of delivery options to get your orders to you. For more information, please see our Delivery Policy.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your order. You can also track your order by clicking here.
What is your returns policy?
We offer a 30-day change-of-mind policy. All items must be returned in their original condition: unworn, unwashed and with all original tags attached. For more information, please see our Returns & Exchanges Policy.
ORDERS & PAYMENT
How do I place an order?
Simply browse our collection at coastalmens.com, add your favourite items to your shopping bag and proceed to checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other select payment methods.
Can I change or cancel my order?
We process orders very quickly to ensure fast delivery. Please contact us immediately if you need to change or cancel your order. We will try our best to accommodate your request, but we cannot guarantee this once an order has begun processing.
DELIVERY
When will my order arrive?
Delivery times depend on your location and the delivery method you selected. You can see estimated delivery times in our Delivery Policy.
Do you deliver internationally?
We currently deliver within your country only. Please refer to our Delivery Policy for a list of serviced regions.
My order hasn’t arrived, what do I do?
Please use your tracking number to check the status of your delivery. If there is an issue, please contact us via the FAQ & Contact Form link above.
RETURNS & EXCHANGES
How do I return an item?
Returns are easy! Please start the process by clicking the “START A RETURN” button above and following the instructions.
How long does a refund take?
Once we receive your returned item, please allow 3-5 business days for your refund to be processed. The time it takes for the refund to appear in your account will depend on your financial institution.
Can I exchange an item?
Yes. We recommend starting a return for the item you wish to send back and placing a new order for the desired item. This is the fastest way to ensure you get the correct size or product.
PRODUCT & SIZE GUIDE
What if I need help with sizing?
Each product page has a detailed size chart. We recommend comparing your measurements to those on the chart for the best fit.
My item is faulty, what should I do?
We’re sorry to hear that. Please contact us immediately via the FAQ & Contact Form link above with your order number and details of the fault. Our team will assist you.