Returns & Exchanges

We want you to be completely satisfied with your purchase from coastalmens.com. If you are not entirely happy, we are here to help with our returns and exchange policy.

30-Day Return/Exchange Policy

We offer a 30-day return or exchange policy from the date of purchase for most items. To be eligible for a return or exchange, your item must be unworn, unwashed, and in its original condition with all tags attached. It must also be in the original packaging.

How to Return or Exchange an Item

1. Initiate Your Return/Exchange Online
Start the process by visiting our online returns portal. You will need your order number and email address to create a return label and receive instructions.

2. Pack Your Item(s)
Securely pack the item(s) you are returning in the original packaging, if possible. Include the original packing slip or a copy of your order confirmation inside the package.

3. Ship Your Return
Attach the provided return shipping label to your package and drop it off at your local carrier location (e.g., USPS, UPS). We recommend obtaining a drop-off receipt for your records.

Return Shipping Costs

  • Returns for Store Credit or Exchange: For returns for store credit or exchanges, the customer is responsible for the cost of return shipping. The fee for the return shipping label will be deducted from your refund amount if a label is provided through our portal.
  • Returns for Refund to Original Payment Method: A flat-rate shipping fee will be deducted from your refund amount to cover the cost of the return label and processing.
  • Exchanges: A flat-rate shipping fee will be deducted for the processing and shipment of your new exchange item.

You are always welcome to use your own preferred carrier and shipping method at your own expense. Please ensure you get a tracking number for your shipment, as we are not responsible for return packages lost in transit without a tracking number.

Refund Processing

Once we receive your returned item and inspect it to ensure it meets our return policy conditions, we will process your refund. You will receive a confirmation email when the refund has been issued. Please allow time for the refund to be processed and then appear on your original payment method’s statement (e.g., credit card, PayPal). This can take several billing cycles depending on your financial institution.

Non-Returnable Items

For health and safety reasons, the following items are considered final sale and cannot be returned or exchanged:

  • Face masks, swimwear (if the hygiene liner is removed or damaged), and hosiery.
  • Any item marked as “Final Sale” on your receipt or packing slip.
  • Gift cards.

Exchanges

We are happy to offer exchanges for a different size or color of the same item, subject to availability. If the item you want is not available, we will process a refund to your original method of payment or for store credit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will gladly arrange for a return and replacement or refund. Do not return damaged or defective items without first contacting our customer service team.

Store Credit

You may choose to receive your refund as store credit. Store credit does not expire and will be issued in the form of an electronic gift card.

International Returns

Please note that international returns are subject to different procedures. Customers are responsible for any return shipping costs and customs fees. We recommend declaring the package as a “Returned Merchandise” to potentially reduce customs fees. Refunds for international returns will be issued in US Dollars.

Need Help?

If you have any questions about our returns and exchanges process, please contact our customer service team for assistance.